Our partnership with Five9, announced earlier this month, underscored our commitment to meeting the need in the market with the best solutions available. “And they want a solution that will enable them to resolve customer issues fast, and leverage artificial intelligence (AI) and the digital workforce to help meet the demand of self-service for customers. “More companies are tapping into their customer experience as a differentiating factor,” he said.
The increasing prioritization of delivering “great customer experience” is helping to drive the acceleration of UCaaS with CCaaS, Stein said. “Seamless integration of Nextiva Contact Center with Nextiva Business Phone System makes it easier for office-based, hybrid and distributed organizations to better serve their customers,” he said. Therefore, it’s become increasingly important to connect UCaaS and CCaaS together. Gartner research confirms by 2025, 40% of customer service organizations will become profit centers by leading in digital customer engagement.Ĭontact center is one of the top two “doorways” into most businesses, Stein said. “Contact centers are such an important part of that equation.” “And the focus on customer service, including meeting customers in the channel of their choice and maintaining a holistic view of the customer journey, has never been more important,” he said. Here’s our most recent list of new products and services that agents, VARs, MSPs and other partners offer. The shift to remote workforces and online communication channels accelerated digital transformation for companies of all sizes, Stein said.
Nextiva now offers a robust integrated suite of applications for CCaaS, including blended inbound and outbound, workforce management, workforce optimization, intelligent virtual agents, and customer relationship management ( CRM) integrations.” Accelerated Digital Transformation Seamless integration of Nextiva Contact Center with Nextiva Business Phone System makes now the right time for many of our customers to consider a cloud contact center solution.
“So we know that opens up a lot of opportunity for our partners. “The CCaaS market is expected to reach $10 billion by 2027, according to one new report,” he said.
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